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ICBC Austria Bank GmbH
Kolingasse 4
1090 Vienna, Austria
Tel:(43)1 9395588
Telex:0043 9395588-8888
Fax:(43)1 9395588-6800
office@at.icbc.com.cn

Managing Board:
Dr. Yanni Li (CEO)
Xun Kang
Christian Müllner

Supervisory Board:
Yang Song (Chairman)
Jihong Gu
Silvia Parik

Company Register: FN 497440 f
Commercial Court Vienna
License acc. to §1 (1) Austrian Banking Act (BWG)

Sort Number (Austrian Banking Code): 19888
Swift Code: ICBKATWW
VAT ID Number: ATU73732008
DVR-Number (data processing reg. no.): 1059602
GIIN: SICTGK.99999.SL.040
LEI: 529900VJJC1WXQU3Y063
OeNB Identnumber: 22212191
 
Supervisory Authority
Österreichische Finanzmarktaufsicht (FMA, Financial Market Authority)
Otto-Wagner-Platz 5
1090 Vienna/Austria
www.fma.gv.at

Statutory Norms
Applicable legislation includes in particular the Austrian Banking Act (BWG), the Securities Supervision Act (WAG) and the Limited Liability Company Law (GmbHG). All current statutory norms are available via the Legal Information System of the Republic of Austria. www.ris.bka.gv.at

Representation of Interests
Austrian Federal Economic Chamber, Sector Banking & Insurance
Austrian Bankers' Association

Deposit Guarantee Scheme and Investor Compensation
ICBC is a fully licensed Austrian Bank and unrestrictedly subject to the provisions of the ESAEG (Einlagensicherungs- und Anlegerentschädigungsgesetz, Act on Deposit Guarantee and Investor Compensation), the Austrian law implementing the respective EU directives. ICBC is a member of the statutory guarantee facility Einlagensicherung AUSTRIA GmbH (ESA), Wipplingerstraße 34/4/DG4, 1010 Wien. Please see the overview (link to Deposit Insurance Overview), comprehensive information on the legal provisions is available under www.einlagensicherung.at.
Quality Management
We are committed to provide our clients with the best due care in all aspects and concerns of their wealth management. Your feedback helps us to constantly improve our service range. Nevertheless, things might go wrong sometimes and there is reason to complain. If you are not satisfied with our service, kindly contact us.
Your client relationship manager is at your disposal for any concern or complaint you might have, either at the bank’s premises during opening hours, by telephone or by e-mail.
If you cannot reach an appropriate solution that way, kindly contact us:
ICBC Austria Bank GmbH 
att. Complaint Management 
Kolingasse 4
1090 Vienna, Austria
or via e-mail: complaints@at.icbc.com.cn
 
Organisational Process
 
We do our best to find a solution for your complaint in minimum time. You will receive feedback within short. Sometimes we need more time to investigate a matter and to gather and evaluate all necessary information with due care. In that case we will keep you updated on the progress.
Extrajudicial Settlement 
If you are not satisfied with our ultimate solution and reasoning for your complaint you may turn to the joint mediation office of the Austrian credit sector, “Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft”, www.bankenschlichtung.at.
Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft 
Wiedner Hauptstraße 63
A-1045 Vienna Austria
Phone:  +43 1 505 42 98
Fax:     +43 590 900 118337
E-mail:   office@bankenschlichtung.at
We are convinced that it is vital to see each other, listen to each other and talk to each other. Thus we will find a satisfying solution for your concern. 

Statement pursuant to the Austrian Media Act:
Publisher of the Website
ICBC Austria Bank GmbH
Media Owner of the Website:
ICBC Austria Bank GmbH


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